§ 49-28. Performance evaluation.

A. 

The town and the grantee shall, at the written request of the town, hold scheduled performance evaluation sessions annually. All such evaluation sessions shall be open to the public.

B. 

Special evaluation sessions may be held at any time during the term of the franchise at the request of the town.

C. 

All evaluation sessions shall be open to the public and announced in a newspaper of general circulation in accordance with public notice, as provided in § 49-48. The grantee shall notify subscribers of all such evaluation sessions by announcement on the designated local government channel on the system between the hours of 11:00 a.m. and 9:00 p.m. for five consecutive days preceding each session.

D. 

Topics which may be discussed at any scheduled or special evaluation session may include but not be limited to system performance and construction, the grantee's compliance with this chapter and the franchise, customer service and complaint response, subscriber privacy, services provided, programming offered, service rate structures, franchise fees, penalties, free or discounted services, applications of new technologies, judicial and Federal Communications Commission filings and line extensions.

E. 

During the review and evaluation by the town, the grantee shall fully cooperate with the town and shall provide such information and documents as the town may need to reasonably perform its review.