§ 49-40. Installations; connections; services.

A. 

Standard installations. Standard installation shall consist of a service not exceeding 150 feet from a single point or pedestal attachment to the customer's residence. Service in excess of 150 feet and concealed wiring shall be charged not to exceed additional installation costs before installation begins. The desire of the subscriber as to the point of entry into the residence shall be observed whenever possible. Runs in building interiors shall be as unobtrusive as possible. The grantee shall use due care in the process of installation and shall repair any damage to the subscriber's property caused by said installation. Such restoration shall be undertaken within no more than 10 days after the damage is incurred and shall be completed as soon as possible thereafter.

B. 

Deposits. Any deposit required by the grantee shall bear interest at a rate of not less than 8% or such lower amount as established by state law or regulation.

C. 

Antennas and antenna switches. The grantee shall not, as a condition to providing cable communications service, require any subscriber or potential subscriber to remove any existing antenna structures for the receipt of over-the-air television signals. The grantee shall install, upon the request of the subscriber, an RF or antenna switch where required for the provision of services provided by the grantee.

D. 

Lockout devices. The grantee shall provide to the potential subscriber, as part of its promotional literature, information concerning the availability of a lockout device for use by a subscriber. The grantee reserves the right to require a reasonable deposit for the use of this device, as set forth in the rate schedule. The lockout device described herein shall be made available to all subscribers requesting it beginning on the first day that any cable service is provided.

E. 

Reconnection. The grantee shall restore service to customers wishing restoration of service, provided that the customer shall first satisfy any previous obligations owed. The grantee may require a deposit or refuse service to any applicant for bona fide credit reasons which relate to the applicant's overdue or delinquent account with the grantee and may levy reasonable collection charges on overdue or delinquent accounts.

F. 

Free disconnection. Subscribers shall have the right to have cable service disconnected without charge. Such disconnection shall be made as soon as practicable and in no case later than 15 days following notice to the grantee of the same. A refund of unused service charges shall be paid to the customer within 30 days from the date of termination of service.

G. 

Delinquent accounts. The grantee shall use its best efforts to collect on delinquent subscriber accounts. Service will not be disconnected if a delinquent customer agrees at any time to be placed on a regular payment plan to clear the account. In all cases, the grantee shall provide the customer with at least 10 working days' written notice prior to disconnection.